Frequently Asked Questions
Here are some frequently asked questions with answers that will hopefully answer any questions that you may have. If these do not answer your questions, please email us directly and we will answer as quickly as possible.

How are the ceramics made?

Each ceramic piece is hand poured, cleaned, fired, hand painted and finished personally by Raelee. Nothing is mass produced. The ceramics are poured, fired and finished in our home studio. As a result, each piece is unique by itself.

How do I care for my ceramics?

Each ceramic piece can be cleaned with a damp cloth. If the piece has a ceramic glaze on the inside, then the inside area can be hand washed but the outside is not made to be imersed in water. If you take care of the ceramic pieces, they will last for many years.

Is there a guarantee on the ceramics?

We guarantee that the ceramics are exactly as pictured and we will take every precaution to have them arrive at your home safely. If something happens with the shipping company and you get a piece that is broken, we will make a claim and reship you the broken piece. Because the ceramics are so fragile, we require that they are shipped by UPS so that we can track and insure the package.

What if one of my ceramics gets broken later?

If I still have the mold to pour more, I can always replace a broken piece. The price for replacement will vary depending on the piece.

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What if I need to return an item?
If you decide that you need to return an item you will need to contact us for a return authorization number. Shipping fees will not be refunded. Restocking fees of 15% may be incurred.

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